33134124 ndsm

Customer Operations Specialist French


The role is responsible for the day-to-day operations of a selected group of customers to ensure accurate and timely concentrate and/or finished goods supply. This involves: order entry processing from receipt to invoicing, providing full customer operations support, handling queries, dealing with complaints and resolving them in a pro-active and timely manner.


  • Enter customer orders within 24 hours, confirm receipt and availability within 48 hours and advise customers and commercial teams on order status.

  • Communicate proactively to internal and external customers on late deliveries/short shipments and order processing incidents, so that they may take appropriate action.

  • Upon order shipment, issue commercial invoice and related documentation for delivery.

  • Follow customer forecast adherence and provide information to all stakeholders (customer, commercial partner, planning).

  • To log and follow-up on customer complaints until resolution to customer satisfaction. Establish root causes, perform analysis and implement/advise action plans in conjunction with appropriate parties (technical managers, co-packers and concentrate plants).

  • Provide data and feedback relevant for KPI analysis as well as other internal and external reporting.

  • Partner with planning department and supply sites to deliver a one-team approach to customers.

  • Any other ad hoc tasks and projects to assist in the continuous improvements and the smooth running of the Customer Operations area and the whole SIL team.

  • Proactively work with Accounts Receivables to assist in the collection of unpaid invoices.

  • Liaise with Finance and Commercial team and provide internal support.

  • Provide information required on any other internal processes.

  • Implement specific customer related projects.


  • Bachelor level of education
  • At least 2 years of relevant work experience in a Supply Chain and/or Order to Cash environment
  • Familiar with Logistics (Incoterms, Tariff Codes, export documentation), Supply Chain processes (forecasting, planning, escalations, prioritizations, etc.), and other Order to Cash, etc.)
  • IT skills: Outlook, Excel and SAP (SD, MM)
  • Good command of English and French is a must


An international company in FMCG industry.

  • Good salary and additional benefits
  • Working from a nice location in Amsterdam
  • Nice colleagues, international environment

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