28879729 ndsm

HR Advisor Ops Desk (100%)


Médecins Sans Frontières (MSF) is an independent, medical, emergency relief organisation that provides assistance to people worldwide, regardless of their background, religion or political convictions. Above all, we aim to save lives and to offer medical care to victims of disasters, wars and epidemics. Working together with local staff, we give direct support to the population. MSF also appeals to those in power, including governments and international organizations, and speaks out about the abuses we encounter in the course of our work.

MSF coordinates operations through collaborations between global offices. ‘Artsen zonder Grenzen Nederland’ (MSF-Holland) has a partnership with offices in the UK and Germany. This partnership, known as ‘MSF Operational Centre Amsterdam’ (MSF-OCA), operates medical humanitarian interventions in about 25 countries. Annually, MSF-OCA deploys approximately 1,100 international staff and employs 7,000 national staff.

At Médecins sans Frontières (MSF) / Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. Our diversity fuels our innovation and connects us closer to our beneficiaries and the communities in which we work.  We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs,  ability status and all other diversity characteristics.

The office of MSF-Holland located in Amsterdam hosts more than 350 employees, offering direct support to MSF-OCA operations.

The Human Resources Management (HRM) department in MSF-Holland consists of approximately 70 people working in the units HR4U, Office HR, Recruitment and Career management, HRM Excellence, Pool Management, Psychosocial Care and Specialists & Field Support.

With immediate effect our HRM Department is looking for a,

HR Advisor Ops Desk (100%)
Based in Amsterdam with approximately 20-40% travel to the field



  • Functional line management to HRCOs in their portfolio, providing direct guidance and support.

  • Reports to the Coordinator HR Advisor Operation Desk.

  • Functional reporting line to the Operations Manager (OM) of the Operations Desk.

  • Member of the HR Leadership team.



  • Collaborates with Operations Desk & HRCo in designing the Mission’s HR objectives planned in ACP/SCP, to support the mission’s operational objectives.

  • Provides HR tactical support to the mission. Supervise the implementation of HR related policies and tools in the Mission portfolio of the Operations Support Team (OST), ensuring they are in line with OCAs HR and International framework and operational and context needs.

  • As a pro-active member of the OST, act as a liaison between Operations and HR Department in HQ, ensuring quality HR advice and an efficient flow of information between the two departments and disseminating HR state of affairs within the Mission portfolio.

Main Responsibilities

  • Represents and liaises on behalf HR Department towards its assigned Operational Desk and its Operational Support Team (OST);

  • Provides support and guidance to the Operational Managers and its Operational Support Team (OST) to ensure HR requirements for the missions are met; sparring partner for the Desk;

  • Provides support and guidance to OMs and other field managers on HR year planning, HR processes and staffing issues focusing on national staff;

  • Provides overall framework and initiates and coordinates, in collaboration with HRCOs, on mission and Desk’s HR related activities such as staff year planning, projects, implementations, etc;

  • Coordinates HR tactical/technical activities and leading on the specialised HR topics and policies such as Comp/Ben, talent management of NS, L&D, Performance management, Responsible Behaviour Framework;

  • Act as the single point of contact and link from Operations towards HR Front Office and HR Services for any HR related initiatives and state of affairs;

  • Regular field support visits of approximately 20-40% per year 1x per year of each mission and projects in the portfolio and other additional trips needed to gain in-depth understanding of mission and projects contexts and requirements; HQ HR representation in the field;

  • Responsible for supporting, coaching, steering and mentoring of HRCOs in the portfolio(s);

  • Coordinates tactical staffing year plan with HRCO focusing on development of national staff (talent, succession & performance management);

  • Liaises with the HR Specialists to ensure correct implementation, execution and monitoring of HRM policies in collaboration with HRCO and ensure cohesion with OCA and other MSF intersectional initiatives and working groups;

  • Coordinate and collaborates will the HR Implementers for any project specific changes, implementations such as changes in Function grid, IRP2 and other HR policies;

  • Enhance leadership and people management skills, both on field and HQ level, and improving management capacity to be equipped to deal with complex situations and increased volume of work and developing relevant guidance and tools;

  • Develop common frameworks, tools and processes for various HR processes;

  • Working closely with Learning & Development, design proactive talent and succession plans for employees within pools and monitor progress;

  • Represents OCA’s interests in various HR platforms to flag issues, promote cohesive approaches and share lessons learned, with the objective of ensuring good quality support to operations;

  • Execution of performance management to ensure staff is fully accountable and acknowledged for their actions and results;

Candidate Profile

  • MSF experience with proven senior management track record and mission experience is strongly preferred, although experience in a medical humanitarian NGO is also well regarded.

  • Degree in HR management or at least 3 years’ experience in HR at a senior level.

  • Ability to travel to the field approximately 20-40%.

  • In depth knowledge of HR best practices.

  • Knowledge of HR systems and databases.

  • Experience working in a fast paced and demanding working environment.

  • Excellent command of the English language.

  • French language is preferable. 

  • Arabic language is preferable.

  • People oriented and results driven.

  • Excellent communication skills.


  • Adaptability

  • Planning & organizing

  • Organizational sensitivity

  • Customer orientation

  • Results orientation

  • Integrity

We Offer

  • A challenging and exciting position in an international environment.

  • A contract for one year with renewal option, based on a full-time appointment for 40 hours per week (100% labour percentage).

  • A gross monthly salary in scale 7 between € 3,286 and € 4,692 depending on professional experience, based on a fulltime appointment (40 hours per week).

  • Other benefits include 30 holidays per annum (based on a fulltime appointment) and a premium-free pension plan.

Information and Application

If you are interested and would like to have additional information, please contact Laura Smith Coordinator HR Advisor Operation Desk via Laura.Smith@amsterdam.msf.org

 If you believe that you fit the profile, you can react directly via the 'Apply Now' button.

 Please upload a letter of motivation and Curriculum Vitae in English as one combined document.

 The deadline for application is : 26 July 2019

*** Acquisitions regarding this position are not appreciated ***


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